My custom dulcimer was well made. However, it differed from what I ordered in a single detail. The fretboard was a 1/4" too narrow. Folkcraft immediately started building a new one, and even let me make modifications in the 2nd time around. Spectacular service! I love working with Folkcraft!
I have ordered from Folkcraft's semicustom feature before, this one may be the best yet. The mahogany is true to tone and the rest is exactly as I ordered. Delighted and will certainly return next time I wish to buy another dulcimer.
The dulcimer is all I could have wished for. The workmanship is extraordinary. The instrument is a work of art and the tone is incredible. Also, working with people from Folkcraft was a pleasure. In the I initial stages I found them very helpful in providing design advice and keeping me informed. At no time did I feel out of the loop. I was concerned about delivery but the instrument came securely packed. Given the care taken in packing it would have been a very serious accident to have damage.
"FolkRoots® H Series Dulcimer, Cherry Body, Butternut Top" - This dulcimer is being compared to my other two from Folkcraft. All of my Folkcraft dulcimers that I have received are of the highest quality. My latest sounds wonderful. I finger-pick and the sounds have great amplitude and sustention. The body is a work of art. I am currently getting used to the somewhat tighter strings and have lowered them from DAD three semitones. Jean Ritchie mentioned that every dulcimer has a great base note to set the key to. I am very satisfied with this purchase and would recommend this brand to anyone. High quality, great craftsmanship.