After chatting with Richard about some difficulties I was having playing my beautiful Folkcraft dulcimer (due to my physical issues, arthritis, etc.) he recommended changing to a lighter gauge of strings which he promptly dropped in the mail. What a difference it made, in my playing and even my wanting to play! After putting the new set of of strings on my dulcimer all of a sudden it became a whole lot more user friendly, easier to play and sounding great. The product is great, but I equally appreciated the customer service and advice. Thanks, Richard!
