First, Richard was very helpful when I first inquired trying to decide on a dulcimer. He was very generous with his time really taking time to explain things to me and make sure i had enough information to select a dulcimer for my tastes and needs. I ordered a custom made walnut body, western red cedar top 27” VSL. I arrived a little over 4 weeks later, just as Richard described. I have hardly put it down and have not put it in its case since it arrived as I am loving playing it. At first the sound was brighter than I had expected but after a couple weeks it has really mellowed out. I love this instrument, it is well made and beautiful to look at and play. Thank you Folkcraft!