Customer service was awesome. Ordered my case on Thursday and received it on Saturday. Very high quality materials and craftsmanship. Very satisfied!
This is a lovely case. Well made and adequately padded.
I ordered on a fairly tight schedule my custom-made case. I knew I was going to need protection for a Tennessee Music Box with delicate cherry wood and abalone shell decorations, but waited trying to find something local. Finally searched online & realized I should call Folkcraft. Heard they might not have enough of the material in stock, but knew it would be good WHENEVER! based on cases that came with a Folkcraft dulcimer I bought in Michigan. Gave dimensions & asked it tend toward roomy. It is. (Perfectly.) With a roomy pocket on the side, too, and an available strap to put on attached rings fixed to prevent sway. It arrived right before my birthday & the time when I said I'd be playing. So glad it has the Folkcraft logo to proudly show their custom work. Richard was so helpful on the order & also told me about summer events that I just may attend. Truly happy with the whole experience.
I bought this case for my 40 year old Folkroota. Much better than the original chipboard case (that was falling apart anyway)! I like the logo too.
My custom dulcimer came with a hard case that Pam customized with my name on it! The quality of the case is just stupefying. You can really tell Folkcraft cares about protecting their instruments, the hard case is sturdy and gives ample protection to my dulcimer. I feel real safe when I travel with it to festivals!